Refund policy
Returns & Refunds Policy
Factory Direct Shades
www.factorydirectshades.com
At Factory Direct Shades, all window treatments are custom manufactured specifically for your order. Because each product is made to your exact measurements, fabrics, and configuration, custom products cannot be restocked or resold once production begins.
Please carefully review all measurements, selections, and options prior to placing your order.
Order Changes & Cancellations
Production for custom orders begins the next business morning after an order is placed.
Cancellation Deadline
Orders may be canceled or modified only if requested before 8:00 AM (Eastern Time) on the next business day following purchase.
Example:
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Order placed Monday evening → cancellation deadline Tuesday at 8:00 AM ET
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Order placed Friday → cancellation deadline Monday at 8:00 AM ET
Important Conditions
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Requests received before the 8:00 AM next business day deadline will receive a full refund.
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After production begins, orders cannot be canceled, modified, or refunded under any circumstances.
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Shipping address changes cannot be made once production has started or an item has shipped.
To request a cancellation or change, please contact Customer Support immediately through www.factorydirectshades.com.
Measurement Protection Program
We understand measuring can feel intimidating — and we’re here to help.
If your window treatment does not fit due to measurement error, Factory Direct Shades will work with you toward a solution.
Depending on product limitations:
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If the product is too wide, we may be able to resize it at no charge.
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If resizing is not possible, or measurements need correction, we offer a one-time replacement discount of 50% toward a newly manufactured product in the correct size.
Eligibility Requirements
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Request must be made within 30 days of order date
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Replacement must be for the same window opening
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Applies to original purchaser only
If You Change Your Mind
Because all products are custom made, we do not accept returns based on personal preference, incorrect selections, or change of design choice.
However, customer satisfaction remains our priority.
If you decide the fabric, color, or style is not right for your space, Factory Direct Shades may offer a 50% courtesy remake discount toward a replacement product.
Conditions
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Must be requested within 30 days of delivery
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Replacement must correspond to the original order
Defective or Damaged Products
If your order arrives damaged or you believe there is a manufacturing defect:
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Contact us promptly via the Factory Direct Shades - Contact Us.
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Provide photos showing the issue.
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Our Quality Assurance team will review the claim.
If a manufacturing defect is confirmed, Factory Direct Shades will, at its discretion:
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Repair the product, or
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Remake the product at no additional charge.
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom-made window treatments
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Orders submitted with customer-provided measurements
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Products after production has begun
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Clearance or final sale items
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Products damaged due to improper installation, misuse, or normal wear
Our Commitment
Factory Direct Shades is committed to delivering luxury custom window treatments directly from the factory while providing fair, transparent customer support. Although custom products cannot be returned like standard retail items, we will always work toward a reasonable resolution whenever possible.