Shipping policy
Shipping Policy
Factory Direct Shades
www.factorydirectshades.com
Last Updated: 2/1/2026
Factory Direct Shades specializes in premium custom window treatments manufactured specifically for each order. Because every product is made to order, shipping timelines include both production time and transit time.
Order Processing & Production Time
All Factory Direct Shades products are custom manufactured according to the specifications submitted at checkout.
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Production begins the next business morning after your order is placed.
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Orders cannot be modified or canceled after 8:00 AM (Eastern Time) on the next business day.
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Production timelines vary depending on product type, fabric selection, and order volume.
Typical production time ranges from:
7–15 business days (unless otherwise stated on the product page).
Production time does not include shipping transit time.
Shipping Methods
Factory Direct Shades ships throughout the United States using trusted national carriers such as:
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UPS
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FedEx
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USPS
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Specialized freight carriers (for oversized orders)
Carrier selection is determined based on product size, destination, and delivery efficiency.
Shipping Costs
Shipping costs are calculated at checkout based on:
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order size,
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product dimensions,
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destination address,
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selected shipping method.
Promotional free shipping offers, when available, apply only to qualifying orders and destinations.
Estimated Delivery Time
Delivery timelines include:
Production Time + Carrier Transit Time
Typical carrier transit times:
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Standard Shipping: 3–7 business days
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Remote or rural areas may require additional time.
Estimated delivery dates are provided for convenience only and are not guaranteed delivery dates.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing:
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tracking number(s),
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carrier information,
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delivery tracking link.
Large or multi-item orders may ship in multiple packages.
Delivery Responsibility
Risk of loss transfers to the customer once the shipment has been delivered to the carrier.
Factory Direct Shades is not responsible for delivery delays caused by:
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carrier disruptions,
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weather events,
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customs processing,
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incorrect shipping addresses,
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access restrictions at delivery location,
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events outside our reasonable control.
Address Accuracy
Customers are responsible for providing accurate shipping information.
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Address changes cannot be made after production begins.
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Orders returned due to incorrect or incomplete addresses may require additional shipping charges.
Damaged Shipments
If your order arrives damaged:
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Inspect the package immediately upon delivery.
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Take photos of packaging and product damage.
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Contact Factory Direct Shades within 5 days of delivery through www.factorydirectshades.com.
Failure to report shipping damage promptly may affect claim eligibility with the carrier.
Split Shipments
To ensure faster delivery, items within the same order may ship separately as they complete production.
You will receive tracking information for each shipment.
Shipping Locations
Factory Direct Shades currently ships within the United States.
For large commercial projects or special delivery requests, please contact us prior to ordering.
Our Commitment
Our goal is to deliver luxury custom window treatments quickly, safely, and efficiently. Because every product is individually manufactured, production quality and accuracy take priority over mass-production shipping speeds.